Ordering Information

Order Online
Please use our convenient and secure on-line "Point and Click" shopping.

Order by Mail
If you would like to place your order by mail please let us know what you are ordering and send your check or money order to:
Bird Watcher's Marketplace (in U.S funds only).
Please do not send cash. Be sure to include shipping charges.
Mail payment to:
Bird Watcher's Marketplace
4981 Plainfield NE Suite 1
Grand Rapids, MI 49525

Please note: We will accept personal checks, but we do hold the order for 10 days for the check to clear. Orders paid by Money Orders and Cashiers
Checks are generally processed the next business day.

Order byTelephone
Call us direct 1-800-981-BIRD(2473) Ordering Only!
For Information please call 1-616-365-1172
Our Customer Service is open:
Monday - Friday 9:30am-6:00pm
Saturday 9:30am-5:00pm
Eastern Time.


Bird Seed Orders are only sent Ground

If your order also contains merchandise other than birdseed, and the cost is not prohibitive, we will ship the other merchandise via Priority Mail, if so chosen, and the birdseed will be shipped via Ground.


Shipping Charges

Shipping Charges are for the Continental U.S. There is a link at the top of each page for our shipping rates.
Please call 1-800-981-BIRD(2473)
or e-mail Info@BirdWatchers.com us for Alaska, Hawaii and International rates.


Return Policy

All returns must have return authorization number. No credit will be issued without return authorization!
Return requests, *excluding optics, (see below) must be made within 7 days of receiving merchandise. Any item returned must be new, unused and include the original packaging. Please note: Manufacturers field test their products so we do not offer returns or exchanges for a product because your birds won't use it.

*Optic return requests must be made within 48 hours of receiving. All optics returned will be sent by us to the manufacturer for them to inspect, and assure that the optics are in a factory fresh condition, before credit is issued.


A 15% restocking fee is assessed on all returns. In addition, a charge of $8.99 plus 50 cents per pound , will be assessed for any return that was originally shipped free. Shipping is not refundable.

Exceptions to Above Return Policy

All sales are final. None of these items will be accepted for either return or exchange. If defective, customer must return them to the manufacturer for replacement or repair.

   1. Binoculars
   2. Scopes
   3. Birdbath Heaters/Deicers
   4. Heated Birdbaths
   5. DVD's
   6. Video
   7. Electronics
   8. Software



Damage Claims

We pack and ship all the products very carefully, and they are delivered to the carrier in good condition.

If you do receive a shipment in damaged condition, you must contact us within 3 business days of receipt of your order.

   1. Keep the original packing in which it came, including the packing material and outer shipping box for inspection.
   2.  Email us at info@birdwatchers.com immediately giving us your contact information including name, address, phone number, order number  and what the damage to the shipment was.
   3.  We will contact the carrier and arrange for inspection.
   4.  We will inform you the result and report of the inspection.
   5.  We will either repair or replace the product depending on the damage